Refund Policy

Last updated: September 2026

1. Digital Products

All products sold on GG AIM are digital licenses. Once a license key is delivered and activated, the product is considered "used" and is non-refundable.

2. Non-Delivery

If you do not receive your license key after a successful payment, contact our support team immediately. We will investigate and deliver your key or issue a full refund.

3. Defective Products

If a product is not working as described and we cannot resolve the issue within 48 hours, you may be eligible for a refund or replacement. Proof of the issue (screenshots, video) may be required.

4. Detected Products

If a product is marked as "Detected" on our status page at the time of your purchase and you were not aware, you may request a refund. If the product was "Active" at the time of purchase and later became detected, refunds are handled case-by-case.

5. Chargebacks

Filing a chargeback without first contacting our support team may result in permanent account suspension and revocation of all your licenses. Always contact support first — we resolve most issues within hours.

6. How to Request a Refund

To request a refund, open a support ticket from your dashboard or email us at hi@ggaim.com. Include your order number and a description of the issue.

7. Processing Time

Approved refunds are processed within 5-10 business days back to your original payment method. Crypto refunds may take longer depending on network conditions.

8. Contact

For refund questions, contact hi@ggaim.com.